Terms & Conditions
- Us, We, Our or Our Brands means WP Easy Pty Ltd Trading As WPGet, WPEasy, WPEvolve, WPReach or WPTrain.
- Customer(s) means the person subscribing to a service of any above brand.
- Site means a WordPress based website
- Hosting means the Customers‘ web hosting service. This may be WPEasy or an external hosting service.
1.0 – Common T’s & C’s
Subject to change without notice. Last updated October 2020.
The following Terms & Conditions apply to all our brands
|1.1 – Provision of services to locations||
|1.2 – Advertised Prices||
|1.3 – Payments||
|1.4 – Copyright||Any content provided by the customer; including: images, video, copy, logos and audio, is the customers’ responsibility to ensure that they have the legal rights to use them on their website or digital media. We will not copy any content from other websites not owned by the customer. We will only use content directly provided to us by the customer. Any elements provided by Us will be Our responsibility to ensure that they can legally be used on the website or digital media.|
|1.5 – Refunds||Once a project has started; there will be no refunds unless:
|1.6 – Service Level Agreement||Standard Service for support requests:
We strive to meet the following initial response times, depending on the severity. Final resolution times vary depending on the time issues take to resolve and response times of any required third parties.
|1.7 – Hours Of Operation||Standard “Business Hours” are Monday to Friday 8:30AM to 5:00PM (Australian Queensland time). Above SLAs are based on these “Business Hours”|
|1.8 – Agency Plugin licenses||Any Agency Plugin licenses provided by Us may be used free of charge while you have an active plan. If you terminate you plan, any Agency licenses may be revoked. In which case you would need to purchase your own licenses|