Terms & Conditions

Definitions

  1. UsWe, Our or Our Brands means WP Easy Pty Ltd Trading As WPGet, WPEasy, WPEvolve, WPReach or WPTrain.
  2. Customer(s) means the person subscribing to a service of any above brand.
  3. Site means a WordPress based website
  4. Hosting means the Customers‘ web hosting service. This may be WPEasy or an external hosting service.

Common T’s & C’s

Subject to change without notice. Last updated October 2020.

The following Terms & Conditions apply to all our brands

ItemDescription
Provision of services to locations
  1. Currently, our brands services are only available to Oceania (Australia & New Zealand)
  2. Most service are provided by telephone or remote access technology. See https://www.connectwise.com/software/control
Advertised Prices
  1. All advertised prices are in Australian Dollars
  2. All prices include Australian Goods and Services Tax
Payments
  1. All payments will be automatically debited from the saved customer’s debit or credit card on the invoice due date. We use the Stripe payment gateway. Debits will appear on the customer’s bank statement as “WPGet” or “Stripe”
Copyright

Any content provided by the customer;  including: images, video, copy, logos and audio, is the customers’ responsibility to ensure that they have the legal rights to use them on their website or digital media.

We will not copy any content from other websites not owned by the customer. We will only use content directly provided to us by the customer.

Any elements provided by Us will be Our responsibility to ensure that they can legally be used on the website or digital media.

Refunds

Once a project has started; there will be no refunds unless:

  1. We fail to meet acceptable standards
  2. We fail to meet stated timeframes
Service Level Agreement

Standard Service for support requests:

We strive to meet the following initial response times, depending on the severity. Final resolution times vary depending on the time issues take to resolve and response times of any required third parties.

SeverityDetailsInitial Response (within)
Non-UrgentGeneral questions or advice, content changes or updates, plugin installations, Google or Social Media tracking codes etc.8 business hours
UrgentWebsite is online but is not displaying properly4 business hours
CriticalWebsite is offline or has been hacked2 business hours

    Brand specific Terms & Conditions