WPEasy Terms & Conditions
*100% Money-back guarantee
We back our Australian based hosting and WordPress support with a solid guarantee. After ordering one of our WPEasy plans, If you are not happy with our hosting or support for any reason, simply cancel the service within 30 days of the order date, and we will refund your money in full.
We strive to provide world leading WordPress support. If for any reason you are not happy, please speak with us first. I’m confident we can resolve any concerns and restore your confidence in us.
Note: If a service is cancelled and monies are refunded, any files on our hosting will be deleted. It would be your responsibility to back up and move your website.
|Theme and Plugin Licensing||
|Use of Free Themes or Plugins||
|Sites that we may not accept||
When a site is first subscribed to WPEasy it must be in a reasonable state before we will accept it on a subscription plan.
It may be rejected if:
* Should the site be rejected for any of the above reasons, we may offer a quotation to bring the site up to standard.
|WordPress core, Plugin and Theme Updates||
To keep sites as secure and function as possible, WP Easy installation updates of WordPress core, Themes and Plugins. However, as we are not the developers of these items, we do not accept any liability or responsibility for any issues that may be caused by the updates.
WPEasy will provide labour to resolve such issues within the constraints of the customers support plan. Additional time and charges may apply to resolve such issues.
|WordPress Optimised Web Hosting||
WPEasy included web hosting is suitable for typical small to medium business websites.
Our hosting my not be suitable for large websites or very high traffic websites.
For large or high traffic websites, we may provide a separate quotation for a VPS or Dedicate Server.
Support - Fair use policy
|WPEasy Essentials Plan|
Included Support: Up to 1 hour of support per month is included.
For any additional time needed to provide support we may:
Hosting & domain Support:
For resolution of Domain or Hosting related issues; We will assist by working with your hosting provider within the included support time noted above. The time taken and quality of the support will be dependent on the support provide by your hosting provider.
|WPEasy Premium & Platinum Plans|
|Use of Free Themes or Plugins|
|*Fair Use Policy||*Unlimited Support: The intended purpose of WPEasy Unlimited Support is to help our Customers to keep their WordPress sites Secure, Updated, Backed Up, Looking Good and working properly.|
It is not intended as outsourced labour for creating and managing content. The customer is ultimately the responsible for creating and managing content. However, we will assist with education/training for content creation and with resolving content layout issues.